Frequently Asked Questions
Is there a minimum order?
There is
no minimum order - we
are able to produce a single personalised item at the price shown.
Product and post & packing charges are shown on the Prices
page.
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How can I pay?
Payment
can be made online
using credit or debit cards (not American Express or
Diners) via our HSBC Secure E-Payment
gateway. All credit/debit card details are software encrypted at the
checkout stage using 128bit encryption to ensure that your card details
are kept safe and secure. Alternatively you may place
your order and send us a cheque or postal order.
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How soon will my purchase arrive?
We will
endeavour to process
your order within 3 days of receipt. If
for any reason there is likely to be a delay in dispatch of your order
we will contact you by e-mail at the e-mail address supplied by you. Allowing for the British
postal system your
order should reach you in 4-7 days, although you should
allow sufficient time, ideally 2 weeks, before your special occasion in order to avoid
disappointment.
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What if I make a mistake typing my
personal message?
You should check
your personal
message carefully before confirming your order. If, however, you
realise after submitting your order that a spelling error has
been
made in your message, call us immediately on 07805 948614. If your
order has not been processed, we will make the necessary correction at
no additional charge.
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How will my purchase be sent through the
post?
To help keep postage
costs down all items will be sent in a sturdy cardboard envelope,
with wrapping paper folded to A4 size. If you would prefer that
your wrapping paper is sent rolled rather than folded you can
specify this during the ordering process. A small extra charge will
apply due to the higher costs of sending tubes as opposed to envelopes.
All items will be sent
by Royal Mail standard first class post unless you choose the Recorded
"Signed for" option at a slightly extra cost. Overseas orders will be sent via Air Mail.
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Will my paper look exactly like the
screen image?
Colour
monitors vary widely
and colours may appear slightly differently on different monitors. For
that reason we cannot guarantee that the printed colours will exactly
match those displayed on your screen. However, we carefully choose the
colours for each of our designs and feel sure that you will be more
than pleased with the final result.
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Can I check the status of my order?
An
e-mail will be sent
confirming your order. Additionally you can check the
status of your order by e-mailing The Woodsprites Trading Company, info@woodsprites.co.uk,
or phoning 07805 948614.
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Are there any restrictions regarding the
personal message?
For
maximum impact messages
are best kept short and sweet - if you have any doubts about the length
of your personal message e-mail info@woodsprites.co.uk
for advice. We will adjust the type size
to ensure that your message is delivered in the most aesthetically
pleasing way possible. We will not print messages that include obscene
or derogatory language.
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How are the products produced?
Our
products are printed using the latest state-of-the-art large format
colour plotter technology. They are then individually checked to ensure
that they are of the highest quality before being packaged and
dispatched.
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What if my order fails to arrive or
arrives damaged?
We
undertake to
only dispatch products to you that are in perfect condition. If
your order arrives damaged then please inform us immediately and we
will arrange for a replacement to be sent to you. We ask only that you
keep the damaged item for a short period such that it may be returned
to Royal Mail for inspection should that be required. If your item has
not arrived within 2 weeks of you having been informed of dispatch,
please inform us and again we shall arrange a replacement.
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What if I want something for an
occasion not covered?
If you want something for a special occasion that is not
covered by our standard designs then e-mail info@woodsprites.co.uk
with your requirements and we will see what we can do to help you out.
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